Returns & Refunds

A Cut Above Buckles is celebrated for its handcrafted Western belt buckles, signature pieces that showcase quality and tradition. Alongside these iconic items, we offer custom belt buckles, elegant jewelry, stylish accessories, and premium saddle gear. Our product collection is organized on a curated online store for convenient browsing. Each piece is meticulously crafted to reflect our unwavering commitment to artistry and personalization, ensuring a truly special product for every customer.

We take immense pride in the craftsmanship and quality of everything we create. Each product is thoughtfully designed to be unique and enduring. However, we understand that issues can sometimes occur, and we're here to help. While returns for custom-made items are limited due to their personal nature, we are dedicated to addressing your concerns and finding solutions that work for you. Additionally, we offer repair services for A Cut Above Buckles products, ensuring your cherished pieces can be restored or refreshed. Please note that we cannot repair items made by other designers or manufacturers.

Below, you'll find answers to common questions and guidance to address any concerns you may have. Please get in touch with our team with any further questions or concerns.

We understand that handcrafted items carry personal and sentimental value. That's why at A Cut Above Buckles, we offer repair services to help restore or refresh your buckles, jewelry, or other pieces. Because many of our items are custom-made, returns are limited—but we encourage you to reach out if something isn't right. The answers below cover what to do if your item needs attention after delivery.

▪️What is your return policy?
If you have questions about a specific order, please get in touch with our team promptly. We will work with you directly to address your concerns and find the best possible solution based on your order details.

▪️What is your refund policy?
Refunds are handled on a case-by-case basis to ensure every customer's situation is carefully considered. Due to the personalized nature of many handcrafted products, refunds may be limited. If you have concerns about your order, contact our team. We're here to listen and work towards a solution that prioritizes your satisfaction.

▪️What if my item arrives damaged?
We take great care in packaging every order, but if your item arrives damaged, please contact us right away. We'll work with you to make it right—your satisfaction is our top priority.

▪️Can I return a custom item?
Because each custom piece is made to your exact specifications, returns are typically not accepted. However, if you have any concerns about your order, please don't hesitate to reach out. We're committed to finding a solution that works for you.

▪️Do you offer repairs for old or broken buckles?
Yes, for some items. We can repair or restore buckles, jewelry, and other custom silver pieces designed by us. However, we do not offer repairs for items made by designers or manufacturers other than our own.

▪️How do I start a return or repair request?
For repair inquiries, please email Amanda at amanda.wimmer@acutabovebuckles.com. She'll guide you through the next steps and help ensure your piece gets the care it needs.

Whether you're commemorating a win, designing a gift, or building a collection of personalized Western gear, we're here to help you create something truly special. Our team is committed to delivering high-quality craftsmanship, clear communication, and a smooth ordering experience from start to finish. If you didn't find your answer above or would like to discuss a custom idea, please don't hesitate to reach out.

Contact us today—we'd love to bring your vision to life!