Frequently Asked Questions

A Cut Above Buckles specializes in handcrafted Western-style items, primarily focused on belt buckles and custom awards related to rodeo, equestrian, and livestock activities. We also offer jewelry, accessories, saddle gear, and a small apparel line. In addition to fully custom designs, we offer a mint collection—a semi-custom option that provides the same handcrafted quality at a more accessible price point.

Our collection of products is organized on a curated online store for easy browsing, along with bespoke and custom design services. We strive to deliver our clients the highest quality products and exceptional customer service. Our team is dedicated to creating unique and personalized items for each customer, ensuring that every piece is a one-of-a-kind creation.

Delivering the best shopping experience possible is our priority, whether customers are purchasing from our collection or collaborating with us on a custom design. We want everyone to feel confident in their purchase and proud to wear our products.

Here are some of the most frequently asked questions we encounter. Have a question not on our list? Contact our team today, and we will be happy to assist you.

We take pride in designing and crafting custom Western goods that are both personal and of the highest quality. Whether you need a one-of-a-kind trophy buckle, a branded award, or a custom piece of jewelry, our team works closely with you to bring your ideas to life. Every order from A Cut Above Buckles is handmade by skilled silversmiths using traditional techniques and modern design tools. Below, we've answered some of the most common questions about what we offer and how the custom order process works.

▪️What types of products do you offer?
We design and handcraft Western-style items including belt buckles, trophy buckles, silver jewelry, saddle silver, accessories, knives, and award pieces for rodeos, livestock shows, and special events. Highlight memorable moments or update your style with our one-of-a-kind products.

▪️Do you make fully custom belt buckles?
Yes, we do. Custom work is the heart of what we do. We offer a wide variety of shapes, finishes, and layouts—or you can send us your personal design for something truly one-of-a-kind.

▪️What is the mint collection? How does it differ from custom designs?
The mint collection is our semi-custom option, offering handcrafted quality at a lower price point. Unlike fully custom designs, it uses preset templates with limited personalization, making it a quicker and more affordable choice.

▪️Can I add my brand, logo, or name to a buckle?
Absolutely. We can incorporate your ranch brand, business logo, initials, or organization name directly into the design of your custom buckle.

▪️Do you make custom silver pendants or jewelry?
Yes, we do. Our team creates custom silver pendants, rings, and bracelets with the same attention to detail we use in our belt buckle designs.

▪️What is the minimum order quantity for custom buckles?
There's no minimum order required. Each custom buckle is handcrafted to meet your unique specifications, ensuring the highest quality and attention to detail for every order.

▪️How long does it take to make a custom buckle?
Production timelines depend on factors such as materials, design complexity, and the unique features of each piece. Our standard turnaround time is 6 weeks from the approval of the proof. Throughout the design process, one of our dedicated sales representatives will keep you updated and provide the most accurate timeline for your order.

▪️Can you recreate a buckle I have?
We understand the importance of a cherished buckle. While we can't create exact replicas, we do reproduce cherished old designs and craft something similar. Send us a photo, and we'll let you know what's possible.

▪️How long does shipping take?
Shipping timelines vary depending on the order and destination. We'll provide tracking information once your order ships; however, estimated delivery times are not listed on our site.

▪️Do you offer rush delivery?
Yes. Rush orders are available for an added fee. If you're working with a tight deadline—especially for a custom belt buckle—please let us know, and we'll do our best to assist you.

▪️Do you ship internationally?
Yes, we do! We offer international shipping through UPS and the United States Postal Service (USPS).

▪️How much does shipping cost?
Shipping costs vary based on the delivery method you select at checkout. For most orders, USPS Priority Mail with insurance starts at $7.85. Additional options—like FedEx 2nd Day, Overnight, or Express Saver—are also available at varying rates. For custom orders, shipping is calculated after we review your design request.

We understand that handcrafted items carry personal and sentimental value. That's why at A Cut Above Buckles, we offer repair services to help restore or refresh your buckles, jewelry, or other pieces. Because many of our items are custom-made, returns are limited—but we encourage you to reach out if something isn't right. The answers below cover what to do if your item needs attention after delivery.

▪️What is your return policy?
If you have questions about a specific order, please get in touch with our team promptly. We will work with you directly to address your concerns and find the best possible solution based on your order details.

▪️What if my item arrives damaged?
We take great care in packaging every order, but if your item arrives damaged, please contact us right away. We'll work with you to make it right—your satisfaction is our top priority.

▪️Can I return a custom item?
Because each custom piece is made to your exact specifications, returns are typically not accepted. However, if you have any concerns about your order, please don't hesitate to reach out. We're committed to finding a solution that works for you.

▪️Do you offer repairs for old or broken buckles?
Yes, for some items. We can repair or restore buckles, jewelry, and other custom silver pieces designed by us. However, we do not offer repairs for items made by designers or manufacturers other than our own.

▪️How do I start a return or repair request?
For repair inquiries, please email Amanda at amanda.wimmer@acutabovebuckles.com. She'll guide you through the next steps and help ensure your piece gets the care it needs.

▪️What payment methods do you accept?
Our online checkout accepts all major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, and JCB. We also support Google Pay for faster, secure checkout. If you need help placing an order or have questions about payment, feel free to give us a call—we're happy to assist.

▪️Will I receive a proof before my custom buckle is made?
Yes. When you place a custom order, you'll work directly with one of our design representatives throughout the entire process. They'll guide you through your options, provide a digital design proof, and make sure every detail meets your expectations before production begins. We're here to ensure you feel confident and excited about the final result.

▪️Do you offer bulk discounts?
Yes, we do. We offer special pricing for large orders, group awards, and event packages. Let us know what you're working on—we're happy to help.

Whether you're planning a custom project or just have a few questions, we're always happy to hear from you. You can contact us directly or meet us in person at events throughout the year. Our team is passionate about what we do, and we're proud to be part of the Western and rodeo community. Here are a few other things you might want to know before getting started.

▪️How do I contact customer service?
You can reach us by phone at 951-600-0444, by email at customorder@acutabovebuckles.com, or through our website contact form. We're here to help!

▪️Do you attend rodeos or western events?
Yes—we attend several events each year, including the Roper Cowboy Marketplace during NFR season. Keep an eye on our social channels, like our Facebook or Instagram pages, for updates on our upcoming appearances.

▪️Can I request a specific designer or silversmith?
At this time, we don't offer the option to request a specific artist, but rest assured—every piece is handcrafted with expert attention by our talented team.